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	1.	New Service Development: Creating Memorable Experiences by Fitzsimmons, James A Fitzsimmons, Mona J Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Sage Publications 2000 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 FIT. Place hold Add to cart (remove)
	2.	Service Management for Competitive Advantage by Fitzsimmons, James A Fitzsimmons, Mona J Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill, Inc. 1994 Availability: Items available for loan: Institute of Management (2)Call number: 658.032 FIT, ... Place hold Add to cart (remove)
	3.	Service Management: Operation, Strategy and Information Technology by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 2nd ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Irwin/Mcgraw-Hill 1998 Availability: Items available for loan: Institute of Management (1)Call number: 658.032 FIT. Place hold Add to cart (remove)
	4.	Service Management: Operation, Strategy and Information Technology by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 4th ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Irwin/Mcgraw-Hill 2004 Availability: Items available for loan: Institute of Management (1)Call number: 658.032 FIT. Place hold Add to cart (remove)
	5.	Service Management: Operation, Strategy and Information Technology by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 4th ed Material type: Film; Type of visual material: Publication details: New York Irwin/Mcgraw-Hill 2004 Availability: Items available for reference: Institute of Management: Not For Loan (2)Call number: MC0722 , ... Add to cart (remove)

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