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	1.	Key Account Management in Financial Services: Tools and Techniques for Building Strong Relationships with Major Clients by Cheverton, Peter Foss, Bryan Stone, Merlin Hughes, Tim Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page Limited 2005 Availability: Items available for loan: Institute of Management (1)Call number: 332.1 CHE. Place hold Add to cart (remove)
	2.	Successful Customer Relationship Marketing: New thinking, New Strategies, New Tools for Getting Closer to your Customers by Foss, Bryan Stone, Merlin Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page Limited 2001 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 FOS. Place hold Add to cart (remove)
	3.	CRM in Financial Services: A Practical Guide to Making Customer Relationship Management Work by Foss, Bryan Stone, Merlin Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page Limited 2002 Availability: Items available for reference: Institute of Management: Not For Loan (1)Call number: 658.812 FOS. Add to cart (remove)
	4.	Key Account Management in Financial Services: Tools and Techniques for Building Strong Relationships with Major Clients by Cheverton, Peter Foss, Bryan Stone, Merlin Hughes, Tim Material type: Film; Type of visual material: Publication details: London Kogan Page Limited 2005 Availability: Items available for reference: Institute of Management: Not For Loan (1)Call number: MC0692 . Add to cart (remove)

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