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1.
Creating Customer Value: The Synergy between After-sales Service and Maintenance by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 1997
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 GUR.

2.
Organizational Schizophrenia: Impact on Customer Service Quality by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Sage Publications India Pvt. Ltd. 2013
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 GUR.

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