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Results of search for 'au:"Gutek, Barbara A."'
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Gutek, Barbara A.
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Katz, Daniel
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Welsh, Theresa
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Institute of Management
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1.
The Brave New Service Strategy: Aligning Customer Relationships, Market Strategies and Business Structures
by
Gutek, Barbara A
Welsh, Theresa
Material type:
Text
; Format:
print
; Literary form:
Not fiction
Publication details:
New York
American Management Association
2000
Availability:
Items available for loan:
Institute of Management
(1)
Call number:
658.812 GUT
.
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2.
The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions
by
Gutek, Barbara A
Katz, Daniel
Material type:
Text
; Format:
print
; Literary form:
Not fiction
Publication details:
San Francisco
Jossey-Bass Publishers
1995
Availability:
Items available for loan:
Institute of Management
(1)
Call number:
658.812 GUT
.
Place hold
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(remove)
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