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1.
The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey John Wiley & Sons Inc. 2005
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 SPE.

2.
Transportation Economics: Theory and Practice by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford Blackwell Publishers Ltd. 2001
Availability: Items available for loan: Institute of Management (1)Call number: 388 MCC.

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