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1.
Business Management in a Nutshell by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hyderabad The ICFAI University Press 2006
Availability: Items available for loan: Institute of Management (1)Call number: 658 MUK.

2.
CRM Implementation: A Strategic Approach by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hyderabad The ICFAI University Press 2006
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 CRM.

3.
Customer Focus: The New Imperative Vol. I: Customer Service and Satisfaction by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hyderabad The ICFAI University Press 2006
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 CUS.

4.
Customer Focus: The New Imperative Vol. II: Customer Loyalty and Retention by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hyderabad The ICFAI University Press 2006
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 CUS.

5.
Customer Relationship Management: A Strategic Approach to Marketing by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Prentice-Hall of India Pvt. Ltd. 2007
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 MUK.

6.
Redefining Customer Value by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hyderabad The ICFAI University Press 2007
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 RED.

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