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1.
The Customer Comes Second: Put Your People First and Watch 'em Kick Butt by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Harper Collins Publishers 2002
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 ROS.

2.
Good Company: Caring as Fiercely as You Compete by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Massachusetts Addison Wesley Longman 1998
Availability: Items available for loan: Institute of Management (1)Call number: 658.3 ROS.

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