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1.
Designing the Best Call Center for Your Business: A Complete Guide for Location, Services, Staffing and Outsourcing by
Edition: 2nd ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco CMP Media LLC 2005
Availability: Items available for loan: Institute of Management (1)Call number: 658.872 REA.

2.
Home Workplace: A Handbook for Employees and Managers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco CMP Media LLC 2004
Availability: Items available for loan: Institute of Management (1)Call number: 658.312 REA.

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