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1.
Leadership That Matters: The Critical Factors for Making a Difference in People's Lives and Organizations Success by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco Berrett - Koehler Publishers, Inc 2003
Availability: Items available for loan: Institute of Management (1)Call number: 658.4092 SAS.

2.
Putting Total Quality Management to Work: What TQM Means, How to Use it and How to Sustain it Over the Long Run by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco Berrett - Koehler Publishers 1993
Availability: Items available for loan: Institute of Management (1)Call number: 658.4013 SAS.

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