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	1.	Leadership That Matters: The Critical Factors for Making a Difference in People's Lives and Organizations Success by Sashkin, Marshall Sashkin, Molly G Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco Berrett - Koehler Publishers, Inc 2003 Availability: Items available for loan: Institute of Management (1)Call number: 658.4092 SAS. Place hold Add to cart (remove)
	2.	Putting Total Quality Management to Work: What TQM Means, How to Use it and How to Sustain it Over the Long Run by Sashkin, Marshall Kiser, Kenneth J Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco Berrett - Koehler Publishers 1993 Availability: Items available for loan: Institute of Management (1)Call number: 658.4013 SAS. Place hold Add to cart (remove)

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