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	1.	Amazon.Com: Get Big Fast (Inside the Revolutionary Business Model that Changed The World) by Spector, Robert Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Random House UK Ltd. 2000 Availability: Items available for loan: Institute of Management (1)Call number: 650.11 SPE. Place hold Add to cart (remove)
	2.	Category Killers: The Retail Revolution and its Impact on Consumer Culture by Spector, Robert Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business Review Press 2005 Availability: Items available for loan: Institute of Management (1)Call number: 658.87 SPE. Place hold Add to cart (remove)
	3.	Lessons from the Nordstrom Way: How Companies Are Emulating the #1 Customer Service Company by Spector, Robert Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York John Wiley & Sons, Inc. 2001 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 SPE. Place hold Add to cart (remove)
	4.	The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization by Spector, Robert McCarthy, Patrick S Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey John Wiley & Sons Inc. 2005 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 SPE. Place hold Add to cart (remove)

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