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Customer Service: Empowerment and Entrapment by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Palgrave Publishers Ltd. 2001
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 CUS.

Management as Consultancy: Neo-bureaucracy and the Consultant Manager by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Cambridge University Press 2017
Availability: Items available for loan: Institute of Management (1)Call number: 658.409 STU.

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