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Results of search for 'au:"Ukens, Lorraine L."'
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Ukens, Lorraine L.
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Institute of Management
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1.
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101 Ways to Improve Customer Service: Training, Tools, Tips and Techniques
by
Ukens, Lorraine L
Material type:
Text
; Format:
print
; Literary form:
Not fiction
Publication details:
San Francisco
John and Wiley Sons, Inc.
2007
Availability:
Items available for loan:
Institute of Management
(1)
Call number:
658.812 UKE
.
Lists:
Training and game
.
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2.
What Smart Trainers Know: The Secrets of Success from The World's Foremost Experts
by
Ukens, Lorraine L
Material type:
Text
; Format:
print
; Literary form:
Not fiction
Publication details:
San Francisco
Jossey-Bass Publishers
2001
Availability:
Items available for loan:
Institute of Management
(1)
Call number:
658.3124 UKE
.
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