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	1.	Customer Service Best Practices: Case Studies and Strategies by Zemke, Ron Woods, John A Material type: Text; Format: print ; Literary form: Not fiction Publication details: Bombay Jaico Publishing House 2004 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 CUS. Place hold Add to cart (remove)
	2.	E-Service: 24 Ways to keep your Customers - When the Competition is Just a Click away by Zemke, Ron Connellan, Tom Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York American Management Association 2001 Availability: Items available for loan: Institute of Management (1)Call number: 658.4038001 ZEM. Place hold Add to cart (remove)
	3.	Generations at Work: Managing the Clash of Veterans, Boomers, Xers and Nexters in Your Workplace by Zemke, Ron Raines, Claire Filipczak, Bob Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York American Management Association 2000 Availability: Items available for loan: Institute of Management (1)Call number: 658.3 ZEM. Place hold Add to cart (remove)
	4.	Knock Your Socks off Prospecting: How to Cold Call, Get Qualified Leads and Make More Money by Miller, William Skip Zemke, Ron Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York AMACOM 2005 Availability: Items available for loan: Institute of Management (1)Call number: 658.872 MIL. Place hold Add to cart (remove)

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