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1.
From Products to Services: Insight and Experience from Companies which have Embraced the Service Economy by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, New Jersey Wiley 2008
Availability: Items available for loan: Institute of Management (1)Call number: 658.8 YOU.

2.
Service Sector and Globalisation by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Serials Publications 2008
Availability: Items available for loan: Institute of Management (1)Call number: 338.40954 SAB.

3.
Services Marketing by
Edition: 4th ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Cengage Learning Pvt. Ltd. 2012
Availability: Items available for loan: Institute of Management (1)Call number: 658.805 BAT.

4.
Uncommon Service: How to Win by Putting Customers at the Core of Your Business by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston Harvard Business Review Press 2012
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 FRE.

5.
Key Skills for Professionals: How to Succeed in Professional Services by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Kogan Page 2013
Availability: Items available for loan: Institute of Management (1)Call number: 650.1 PAN.

6.
Working in the Service Sector: A Tale from Different Worlds by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Routledge 2012
Availability: Items available for loan: Institute of Management (1)Call number: 331.793094 WOR.

7.
Services Marketing: People, Technology and Strategy by
Edition: 8th ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey World Scientific Publishing Co. Pte. Ltd. 2016
Availability: Not available: Institute of Management: Checked out (1).

8.
Managing Professional Service Delivery: 9 Rules for Success by Series: Industrial and Systems Engineering Series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boca Raton CRC Press 2014
Availability: Items available for reference: Institute of Management: Not For Loan (1)Call number: 658.8 MUN.

9.
Decision Making in Service Industries: A Practical Approach by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boca Raton CRC Press 2013
Availability: Items available for loan: Institute of Management (1)Call number: 658.403 DEC.

10.
Building a Lean Service Enterprise: Reflections of a Lean Management Practitioner by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boca Raton CRC Press 2017
Availability: Items available for loan: Institute of Management (1)Call number: 658.4013 SAR.

11.
Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxon Routledge 2018
Availability: Items available for loan: Institute of Management (1)Call number: 910.685 SMI.

12.
Designing For Service: Key Issues and New Directions by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Bloomsbury Visual Arts 2017
Availability: Items available for loan: Institute of Design (1)Call number: 658.4063 DES.

13.
Orchestrating Experiences: Collaborative Design for Complexity by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: United States Rosenfeld Media, LLC 2018
Availability: Items available for loan: Institute of Design (1)Call number: 658.812 RIS.

14.
Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance by Series: International series in operations research & management science. V. 215
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Heidelberg Springer 2014
Availability: Items available for loan: Institute of Management (1)Call number: 658.403 MAN.

15.
Living Service: How to Deliver the Service of the Future Today by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Harlow FT Prentice Hall 2008
Availability: Items available for loan: Institute of Management (1)Call number: 658.12 SIL.

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