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1.
Great Customer Service on the Telephone by Series: The WorkSmart Series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York American Management Association 1992
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 AND.

2.
How to Become a Better Negotiator by Series: The WorkSmart Series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York American Management Association 1996
Availability: Items available for loan: Institute of Management (1)Call number: 658.4052 PAT.

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