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	1.	No cover image available Managing the Service Industry: Management Development Video Compact Discs Made in India; Based on Indian Ethos Material type: Film; Type of visual material: Publication details: Mumbai Rangnekar Associates Online access: Click here to access online Availability: Items available for reference: Institute of Management: Not For Loan (2)Call number: 658.8 MCP00527 RAG, ... Add to cart (remove)
	2.	No cover image available Quality Service in The Public Sector Material type: Film; Type of visual material: Publication details: Mumbai National Education and Information Films Ltd. 2006 Online access: Click here to access online Availability: Items available for reference: Institute of Management: Not For Loan (2)Call number: 658.4013 MCP00355 NAT, ... Add to cart (remove)
	3.	Service Management and Operations by Haksever, Cengiz Render, Barry Russell, Roberta S Murdick, Robert G Edition: 2nd ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: Delhi Person Education (Singapore) Pte. Ltd. 2005 Availability: Items available for loan: Institute of Management (1)Call number: 658.032 SER. Place hold Add to cart (remove)

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