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	1.	Service Operations Management by Harris, Neville D Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Cassell Educational Ltd. 1989 Availability: Items available for loan: Institute of Management (2)Call number: 658.032 HAR, ... Place hold Add to cart (remove)
	2.	Services Marketing by Hoffman, K. Douglas Bateson, John E. G Edition: 4th ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Cengage Learning Pvt. Ltd. 2012 Availability: Items available for loan: Institute of Management (1)Call number: 658.805 BAT. Place hold Add to cart (remove)
	3.	Design Thinking For The Greater Good Innovation In The Social Sector by Liedtka, Jeanne Salzman, Randy Azer, Daisy Material type: Text; Format: print ; Literary form: Not fiction Publication details: United States Columbia University Press 2017 Availability: Items available for loan: Institute of Design (1)Call number: 361.00684 LIE. Place hold Add to cart (remove)
	4.	Service Operations Management: Improving Service Delivery by Johnston, Robert Clark, Graham Shulver, Michael Edition: 4th ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: Noida Pearson India Education Services Pvt. Ltd. 2018 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 JOH. Place hold Add to cart (remove)

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