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1. 101 Ways to Improve Customer Service: Training, Tools, Tips and Techniques by Lorraine L. Ukens

by Ukens, Lorraine L.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: San Francisco John and Wiley Sons, Inc. 2007Availability: Items available for loan: Institute of Management [Call number: 658.812 UKE] (1).

2. The Best Service is No Service: How to Liberate Your Customers from Customer Service Keep them Happy and Control Costs by Bill Price and David Jaffe

by Price, Bill | Jaffe, David.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: San Francisco Jossey-Bass Publishers 2008Availability: Items available for loan: Institute of Management [Call number: 658.812 PRI] (1).

3. The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service by Donna Cutting

by Cutting, Donna.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Jersey John Wiley & Sons Inc. 2007Availability: Items available for loan: Institute of Management [Call number: 658.812 CUT] (1).

4. Customer Centric Organization by V. Nagajothi

by Nagajothi, V.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Delhi Himalaya Publishing House 2010Availability: Items available for loan: Institute of Management [Call number: 658.812 NAG] (1).

5. Customer Relationship Management by Roger J. Baran, Robert J. Galka and Daniel P. Strunk

by Baran, Roger J | Strunk, Daniel P | Galka, Robert J.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Cengage Learning Pvt. Ltd. 2008Availability: Items available for loan: Institute of Management [Call number: 658.812 BAR] (1).

6. Customer Relationship Management: A Strategic Approach to Marketing by Kaushik Mukerjee

by Mukerjee, Kaushik.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Prentice-Hall of India Pvt. Ltd. 2007Availability: Items available for loan: Institute of Management [Call number: 658.812 MUK] (1).

7. Customer Relationship Management: Concepts and Application by Alok Kumar, Chhabi Sinha and Rakesh Sharma

by Kumar, Alok | Sharma, Rakesh | Sinha, Chhabi.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Biztantra 2007Availability: Items available for loan: Institute of Management [Call number: 658.812 KUM] (1).

8. Customer Relationship Management: Concepts and Cases by Alok Kumar Rai

by Rai, Alok Kumar.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Prentice-Hall of India Pvt. Ltd. 2008Availability: Items available for loan: Institute of Management [Call number: 658.812 RAI] (1).

9. Disney U: How the Disney University Develops the World’s Most Engaged, Loyal and Customer-Centric Employees by Doug Lipp

by Lipp, Doug.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi McGraw Hill Education India Pvt. Ltd. 2013Availability: Items available for loan: Institute of Management [Call number: 658.3124 LIP] (1).

10. How to Talk to Customers: Cerate a Great Impression Every Time with Magic by Diane Berenbaum and Tom Larkin

by Berenbaum, Diane | Larkin, Tom.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: San Francisco Jossey-Bass Publishers 2007Availability: Items available for loan: Institute of Management [Call number: 658.812 BER] (1).

11. The Inside Advantage: The Strategy that Unlocks the Hidden Growth in your Business by Robert H. Bloom and Dave Conti

by Bloom, Robert H | Conti, Dave.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2008Availability: Items available for loan: Institute of Management [Call number: 658.812 BLO] (1).

12. Managing Customers for Profit: Strategies to Increase Profit and Build Loyality by V., Kumar

by Kumar, V.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Dorling Kindersley (India) Pvt. Ltd. 2008Availability: Items available for loan: Institute of Management [Call number: 658.802 KUM] (1).

13. Managing Global Customer: An Integrated Approach by George S. Yip and Audrey J. M. Bink

by Yip, George S | Bink, Audrey J. M.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Oxford Oxford University Press 2007Availability: Items available for loan: Institute of Management [Call number: 658.84 YIP] (1).

14. Profit Brand: How to Increase the Profitability, Accountability and Sustainability of Brands by Nick Wreden

by Wreden, Nick.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London Kogan Page Limited 2005Availability: Items available for loan: Institute of Management [Call number: 658.827 WRE] (1).

15. Salesforce.Com Secrets of Success: Best Practices for Growth and Profitability by David Taber

by Taber, David.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: San Francisco Person Education Inc. 2009Availability: Items available for loan: Institute of Management [Call number: 658.812 TAB] (1).

16. The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference by Claes Fornell

by Fornell, Claes.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York Palgrave Macmillan 2007Availability: Items available for loan: Institute of Management [Call number: 658.8343 FOR] (1).

17. Strategic Customer Management: Integrating Relationship Marketing and CRM by Adrian Payne and Pennir Frow

by Payne, Adrian | Frow, Pennir.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Cambridge University Press India Pvt. Ltd. 2013Availability: Items available for loan: Institute of Management [Call number: 658.812 PAY] (1).

18. Strategic Customer Management: Strategizing the Sale Organization by Nigel F. Piercy and Nikala Lane

by Piercy, Nigel F | Lane, Nikala.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York Oxford University Press 2010Availability: Items available for loan: Institute of Management [Call number: 658.812 PIE] (1).

19. What the Customer Wants You to Know: How Everybody Needs to Think Differently About Sales by Ram Charan

by Charan, Ram.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Penguin Books India (P) Ltd. 2007Availability: Items available for loan: Institute of Management [Call number: 658.812 CHA] (1).

20. Your Call is (Not That) Important to Us: Customer Service and What it Reveals About Our World and Our Lives by Emily Yellin

by Yellin, Emily.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York The Free Press 2009Availability: Items available for loan: Institute of Management [Call number: 658.812 YEL] (1).

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