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003			OSt
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008			160301b xxu||||| |||| 00| 0 eng d
020			_a9789351502906
040			_c
082			_a158.7 _bMOH
100			_aMohla, Neeta _91916
245			_aHuman Drama Inc.: Emotional Intelligence in the Workplace
260			_bSage Publications India Pvt. Ltd. _c2015 _aNew Delhi
300			_a161p
500			_aForeword /​ by Abad Ahmad Acknowledgements Act 1. Knowing the script : do you understand your character and role? Act 2. Lights! camera! action! : are you staying on track? Act 3. Winning awards : are you driving and enjoying your success? Act 4. Cast and crew : are you working in tandem with the team? Act 5. Encore! are you building strong equations? Scene 1 Building bridges, not walls Scene 2 Becoming part of a larger whole Emotional intelligence in action Emotional intelligence and change Emotional intelligence and conflict Emotional intelligence and customer service Emotional intelligence and productivity Emotional intelligence and performance management Emotional intelligence and inspiration Conclusion
600			_a Emotional Intelligence - Social Interaction. _91917
942			_2ddc _cLB _k158.7 _mMOH
999			_c101816 _d101816