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245			_aWorking in the Service Sector: A Tale from Different Worlds
260			_bRoutledge _c2012 _aLondon
300			_a355p
500			_a1.Introduction: service economies - high road or low road? /​ Steffen Lehndorff Different service societies in Europe The different worlds of service work Institutions matter Conclusions pt. I Different service societies in Europe 2.Measuring economic tertiarisation: a map of various European service societies /​ Alexandra Wagner Introduction Indicators of employment in services Sectoral and functional tertiarisation The absolute level of tertiarisation The structure of services Country profiles 3.The incidence of new forms of employment in service activities /​ Mark Smith Non-standard work and services Service growth and non-standard work Service jobs and access to work 4.Why do countries have such different service-sector employment rates? /​ Alexandra Wagner Services and the cost disease Household structures and services Contents note continued: The welfare state, welfare state regimes, and services The demand for services in manufacturing industry Quality of the supply Employment intensity in the service sector Different development paths: societies with high and low volumes of market services 5.Services and the employment prospects for women /​ Alexandra Wagner Tertiarisation, women's employment and part-time work - what do the data say? Women's employment and the service society: the various configurations Some political implications of the `high road' Conclusion pt. II The organisation of service work: an analysis of five sectors 6.The family, the state, and now the market: the organisation of employment and working time in home care services for the elderly /​ Colette Fagan Gender, care, and welfare state regimes The dynamics of change in the organisation of home care services Contents note continued: The dynamics of change: findings from the organisational case studies 7.The reluctant nurses: labour shortage and recruitment crisis in the hospital sector - a comparison of Belgium, Italy, France, the Netherlands, Sweden and the United Kingdom /​ Christophe Baret Theoretical framework based on societal analysis Employment and working time organisation: figures and reforms The evolution of employment and working time and the context of change 8.Work hard, play hard? Work in software engineering /​ Chantal Remery Socio-economic environment and organisational structure Employment profile and actual working-time patterns Beyond the statistics: determining factors of IT work organisation and working time 9.Work organisation and the importance of labour markets in the European retail trade /​ Steffen Lehndorff Contents note continued: The restructuring of the industry and of employment by the large retail companies The influence of the labour supply on personnel strategies Personnel management on the `shop-floor' - a tightrope act 10.Lean banking: retail and direct banking in France and Germany /​ Martine Pernod-Lemattre International financial markets and the strategy of lean banking Impact of national regulations on company strategies The case studies: new forms of flexibility in call centres and branch offices pt. III Common challenges 11.The shaping of work and working time in the service sector: a segmentation approach /​ Jill Rubery Revisiting segmentation theory Organisational employment practices: new requirements, and new conflicts and contradictions Introducing the supply side: mutual interactions, path dependency and constraints on adjustment Societal effects and segmentation Contents note continued: Conclusions 12.The delegation of uncertainty: flexibility and the role of the market in service work /​ Dorothea Voss-Dahm Flexibility through competition Imposing markets on workers The risks of flexibility 13.Can trade unions meet the challenge? Unionisation in the marketised services /​ Jeremy Waddington Tertiarisation of labour and union membership Changing conditions for collective organisation in services Trade union challenges and the search for solutions 14.Diversity and regulation of markets for services /​ Jean Gadrey The `pure' market is a normative myth The utopia of a market without rules The case of the labour market The other markets: all regulated to a greater or lesser extent Two types of justifications for rules A society has the markets it creates for itself Conclusion.
600			_aService Industries _97016
700			_aBosch, Gerhard _eEditor _97017
700			_aLehndorff, Steffen _eEditor _97018
942			_2ddc _cLB _k331.793 _mWOR
999			_c102864 _d102864