| 000 | 00942nam a2200193 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20180516113514.0 | ||
| 008 | 161127b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781101980675 | ||
| 040 | _c | ||
| 082 |
_a658.812 _bBAE |
||
| 100 |
_aBaer, Jay _98130 |
||
| 245 | _aHug Your Haters: How to Embrace Complaints and Keep Your Customers | ||
| 260 |
_bPenguin Books India (P) Ltd. _c2016 _aNew Delhi |
||
| 300 | _a219p | ||
| 500 | _ach. 1 Why You Should Embrace Complaints ch. 2 The Two Types of Haters and the DNA of Complaints ch. 3 The Hatrix: Who Complains, Where, and Why ch. 4 Customer Service Is a Spectator Sport ch. 5 Big Buts: 5 Obstacles to Providing Great Service ch. 6 H-O-U-R-S: The Playbook for Hugging Offstage Haters ch. 7 F-E-A-R-S: The Playbook for Hugging Onstage Haters ch. 8 The Future of Customer Service. | ||
| 600 |
_aCustomer Relations _98131 |
||
| 942 |
_2ddc _cLB _k658.812 _mBAE |
||
| 999 |
_c104786 _d104786 |
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