| 000 | 00670aam a2200193 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20170124084558.0 | ||
| 008 | 161216b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781633690783 | ||
| 040 | _c | ||
| 082 |
_a658.45 _bHAR |
||
| 100 |
_aHarvard Business Review Press _97859 |
||
| 245 | _aDifficult Conversations: Craft a Clear Message Manage Emotions Focus on a Solution | ||
| 260 |
_bHarvard Business Review Press _c2016 _aBoston |
||
| 300 | _a110p | ||
| 440 |
_a20 Minute Manager Series _98586 |
||
| 600 |
_aDispute Settlement - Communication _98587 |
||
| 942 |
_2ddc _cLB _k658.45 _mHAR |
||
| 999 |
_c104790 _d104790 |
||