000			aam a22 4500
999			_c114006 _d114006
003			OSt
005			20181116150804.0
008			181116b ||||| |||| 00| 0 eng d
020			_a9780735220034
040			_c
082			_a658.812 _bCOL
100			_aColeman, Joey _933076
245			_aNever Lose a Customer Again Turn Any Sale into Lifelong Loyalty in 100 Days
260			_bPenguin _c2018 _aNew York
300			_a353p
500			_a1. A Letter from The Author: The Future Of Business Is H2H 2. If A Dentist Can Do It, Why Can't You? 3. The Cost Of Losing A Customer 4. Customer Defection: A Structural And Cultural Problem 5. What Is Customer Experience? 6. You Only Have 100 Days (If That Long) To Get It Right 7. The Eight Phases Of The Customer Experience 8. Phase 1: Assess 9. Phase 2: Admit 10. Phase 3: Affirm 11. Phase 4: Activate 12. Phase 5: Acclimate 13. Phase 6: Accomplish 14. Phase 7: Adopt 15. Phase 8: Advocate 16. Get Started: How To Stop Losing Customers Today 17. Conclusion: If Comcast Can Do It, So Can You.
600			_aCustomer relations - Customer loyalty _933077
942			_2ddc _cLB _k658.812 _mCOL