| 000 | 00685aam a2200217 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20220331161253.0 | ||
| 008 | 190826b ||||| |||| 00| 0 eng d | ||
| 020 | _a9789386873309 | ||
| 040 | _c | ||
| 082 |
_a658.812 _bJOH |
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| 100 |
_aJohnston, Robert _941399 |
||
| 245 | _aService Operations Management: Improving Service Delivery | ||
| 250 | _a4th ed | ||
| 260 |
_bPearson India Education Services Pvt. Ltd. _c2018 _aNoida |
||
| 300 | _a462p | ||
| 600 |
_aCustomer Services - Management _941400 |
||
| 700 |
_aClark, Graham _941401 |
||
| 700 |
_aShulver, Michael _941402 |
||
| 942 |
_2ddc _cLB _k658.812 _mJOH |
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| 999 |
_c115582 _d115582 |
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