000			nam a22 4500
999			_c117376 _d117376
008			191006b ||||| |||| 00| 0 eng d
020			_a9781138738409
082			_a658.533 _bJES
100			_aJeston, John _949112
245			_aBusiness Process Management: Practical Guidelines to Successful Implementations
250			_a4th ed
260			_bRoutledge Taylor and Francis Group _c2018 _aAbingdon
300			_a653p
500			_aPart I Frequently asked questions 1. What is business process management? 2. How can we demystify business process management? 3. Who should be involved in BPM and what are the critical success factors? 4. When should you do BPM — what are the main drivers and triggers? 5. How should we start BPM — bottom-up or top-down? 6. Why is it important to improve business processes before automating them? 7. What are the technology components of BPM? 8. Should you be customer-centric? 9. Why is determining BPM foundations a critical first step? 10. Why do you need a structured approach to implementing BPM? Part II BPM — how do you do it? 11. 7FE Framework overview 12. Guidelines on how to use the 7FE Framework 13. Foundations phase 14. Enablement phase 15. Launch pad phase 16. Understand phase 17. Innovate phase 18. People phase 19. Develop phase 20. Implement phase 21. Realize value phase 22. Sustainable performance phase 23. Essentials Introduction 24. Project management 25. People change management 26. Leadership 27. Embedding BPM in the organization Part III Case studies and BPM maturity 28. Case studies from the USA, Asia and Europe 29. BPMM model
600			_aBusiness Planning _943196
600			_aWorkflow - Management _949090
942			_2ddc _cLB _k658.533 _mJES