000			01288Nam a2200205 4500
003			OSt
005			20240531153818.0
008			191007b ||||| |||| 00| 0 eng d
020			_a9781138186125
040			_c
082			_a658.562 _bBEC
100			_aBeckford, John _943282
245			_aQuality: A Critical Introduction
250			_a4th ed
260			_aOxon _bRoutledge _c2017
300			_a303p
500			_aPart I: Introducing Quality 1. The Quality Imperative 2. Quality: A Strategic Decision 3. Barriers to Quality 4. The Emergence of Management Part II: The Quality Gurus 5. Philip B. Crosby 6. W. Edwards Deming 7. Armand V. Feigenbaum 8. Kaoru Ishikawa 9. Joseph M. Juran 10. John S. Oakland 11. Taiichi Ohno 12. Shigeo Shingo 13. Genichi Taguchi Part III: Contemporary Thinking 14. Quality Management System Standards 15. Organisations as Systems 16. Systems Methodologies 17. Business Process Re-Engineering 18. The Learning Organisation 19. Service Quality Management Part IV: Methods, Tools & Techniques 20. Western Paper: A Problem of Quality? 21. First Intervention 22. Second Intervention 23. Final Intervention
600			_aQuality _943283
942			_2ddc _cLB _k658.562 _mBEC
999			_c117494 _d117494