| 000 | nam a22 4500 | ||
|---|---|---|---|
| 999 |
_c119161 _d119161 |
||
| 008 | 201021b ||||| |||| 00| 0 eng d | ||
| 020 | _a9781292148465 | ||
| 082 |
_a658.812 _bPEN |
||
| 100 |
_aPennington, Alan _952405 |
||
| 245 | _aCustomer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business | ||
| 260 |
_bPearson Education Limited _aUnited Kingdom _c2016 |
||
| 300 | _a211p | ||
| 600 |
_aDesign _952406 |
||
| 650 |
_aCustomer Relations, Customer Services _952407 |
||
| 942 |
_2ddc _cLB _k658.812 _mPEN |
||