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020			_a9780691174952
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082			_a658.4013 _bMUL
100			_aMuller, Jerry Z. _945091
245			_aThe Tyranny of Metrics
260			_aNew Jersey _bPrinceton University Press _c2018
300			_a220p
500			_aIntroduction Part I. THE ARGUMENT 1. The Argument in a Nutshell 2. Recurring Flaws Part II. THE BACKGROUND 3. The Origins of Measuring and Paying for Performance 4. Why Metrics Became So Popular 5. Principals, Agents, and Motivation 6. Philosophical Critiques Part III. THE MISMEASURE OF ALL THINGS? Case Studies 7. Colleges and Universities 8. Schools 9. Medicine 10. Policing 11. The Military 12. Business and Finance 13. Philanthropy and Foreign Aid EXCURSUS 14. When Transparency Is the Enemy of Performance: Politics, Diplomacy, Intelligence, and Marriage Part IV. CONCLUSIONS 15. Unintended but Predictable Negative Consequences 16. When and How to Use Metrics: A Checklist
600			_aOrganizational Effectiveness - Measurement _945092
942			_2ddc _cLB _k658.4013 _mMUL
999			_c119654 _d119654