| 000 | 00417nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 211102s2005 xx 000 0 und d | ||
| 020 | _a9780750664370 | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bPAY |
||
| 100 | _aPayne, Adrian | ||
| 245 | _aHandbook of CRM: Achieving Excellence Through Customer Management | ||
| 260 |
_aLondon _bButter Hein Med _c2005 |
||
| 300 | _a438p | ||
| 942 |
_2Dewey Decimal Classification _cLB _k658.812 _mPAY |
||
| 999 |
_c132309 _d132309 |
||