| 000 | 00442nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 211102s2007 xx 000 0 und d | ||
| 020 | _a9780007252053 | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bBLA |
||
| 100 | _aBlanchard, Kenneth H. | ||
| 245 | _aRaving Fans a Revolutionary Aproach to Customer Service | ||
| 260 |
_aNew Delhi _bHaperCollins _c2007 |
||
| 300 | _a137p | ||
| 942 |
_2Dewey Decimal Classification _cLB _k658.812 _mBLA |
||
| 999 |
_c132313 _d132313 |
||