| 000 | 00498nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 211102s2010 xx 000 0 und d | ||
| 020 | _a9780230247819 | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bSHA |
||
| 100 | _aShaw, Colin | ||
| 245 | _aCustomer Experience: Future Trends and Insights | ||
| 260 |
_aNew York _bPalgrave Macmillan _c2010 |
||
| 300 | _a199p | ||
| 600 | _aCustomer Services | ||
| 700 | _aWalden, Steven | ||
| 942 |
_2Dewey Decimal Classification _cLB _k658.812 _mSHA |
||
| 999 |
_c132318 _d132318 |
||