| 000 | 00570nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211102s2016 xx 000 0 und d | ||
| 020 | _a9780995618329 | ||
| 041 | _aeng | ||
| 082 |
_a649.8 _bCOO |
||
| 100 | _aCooper, Caroline | ||
| 245 | _aCreating Service Superstars: A Manager's Guide to Building Your Team's Confidence, Initiative and Commitment to Creating a Memorable Customer Exper | ||
| 260 |
_aUnited Kingdom _bNaturally Loyal _c2016 |
||
| 300 | _a69p | ||
| 600 | _aInd1 Naturally Loyal Publications 11-Dec-2017 | ||
| 942 |
_2Dewey Decimal Classification _cLB _k649.8 _mCOO |
||
| 999 |
_c133690 _d133690 |
||