| 000 | 00595nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 211102s2002 xx 000 0 und d | ||
| 020 | _a9780749437923 | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bCOO |
||
| 100 | _aCook, Sarah | ||
| 245 | _aCustomer Care Excellence: How to Create an Effective Customer Focus | ||
| 250 | _a4th ed | ||
| 260 |
_aLondon _bKogan Page Limited _c2002 |
||
| 300 | _a248p | ||
| 365 |
_b19.95 _cGBP _eGBP 19.95 |
||
| 440 | _aProfessional Paperbacks | ||
| 600 | _aCustomer Relations | ||
| 600 | _aTotal Quality Management | ||
| 942 |
_2Dewey Decimal Classification _cLB _k658.812 _mCOO |
||
| 999 |
_c136537 _d136537 |
||