| 000 | 00523nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 211102s2008 xx 000 0 und d | ||
| 020 | _a9780273715351 | ||
| 041 | _aeng | ||
| 082 |
_a658.12 _bSIL |
||
| 100 | _aSilvester, Marc | ||
| 245 | _aLiving Service: How to Deliver the Service of the Future Today | ||
| 260 |
_aHarlow _bFT Prentice Hall _c2008 |
||
| 300 | _a162p | ||
| 365 |
_b24.99 _cGBP _eUKP 24.99 |
||
| 600 | _aCustomer Service | ||
| 600 | _aService Industries | ||
| 942 |
_2Dewey Decimal Classification _cLB _k658.12 _mSIL |
||
| 999 |
_c137573 _d137573 |
||