000 | 00523nam a2200169Ia 4500 | ||
---|---|---|---|
008 | 211102s2008 xx 000 0 und d | ||
020 | _a9780273715351 | ||
041 | _aeng | ||
082 |
_a658.12 _bSIL |
||
100 | _aSilvester, Marc | ||
245 | _aLiving Service: How to Deliver the Service of the Future Today | ||
260 |
_aHarlow _bFT Prentice Hall _c2008 |
||
300 | _a162p | ||
365 |
_b24.99 _cGBP _eUKP 24.99 |
||
600 | _aCustomer Service | ||
600 | _aService Industries | ||
942 |
_2Dewey Decimal Classification _cLB _k658.12 _mSIL |
||
999 |
_c137573 _d137573 |