000 00523nam a2200169Ia 4500
008 211102s2008 xx 000 0 und d
020 _a9780273715351
041 _aeng
082 _a658.12
_bSIL
100 _aSilvester, Marc
245 _aLiving Service: How to Deliver the Service of the Future Today
260 _aHarlow
_bFT Prentice Hall
_c2008
300 _a162p
365 _b24.99
_cGBP
_eUKP 24.99
600 _aCustomer Service
600 _aService Industries
942 _2Dewey Decimal Classification
_cLB
_k658.12
_mSIL
999 _c137573
_d137573