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| 008 | 140223b2007 xxu||||| |||| 00| 0 eng d | ||
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_a658.812 _bUKE |
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| 100 | _aUkens, Lorraine L. | ||
| 245 | _a101 Ways to Improve Customer Service: Training, Tools, Tips and Techniques | ||
| 260 |
_aSan Francisco _bJohn and Wiley Sons, Inc. _c2007 |
||
| 300 | _a366p | ||
| 600 | _aCustomer Service | ||
| 600 | _aCustomer Relationship Management | ||
| 890 | _aUSA | ||
| 995 |
_AUKE _B6351 _CS-N-S-N _D1545.05 _E0 _F049 _G95068 _H0 _I0.00 _J2087.91 26% _L20070821 _UC _W20071128 _XHimanshu Book Co. _ZGeneral |
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| 999 |
_c55192 _d55192 |
||