| 000 | 00570nam a2200157Ia 4500 | ||
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| 008 | 140223b2003 xxu||||| |||| 00| 0 eng d | ||
| 020 |
_a9780873895613 _c0.00 |
||
| 082 |
_a658.812 _bSCH |
||
| 100 | _aSchultz, Garry | ||
| 245 | _aThe Customer Care and Contact Center Handbook | ||
| 260 |
_aMilwaukee, Wisconsin _bA. S. Q. Quality Press _c2003 |
||
| 300 | _a271p | ||
| 600 | _aMarketing | ||
| 890 | _aUSA | ||
| 995 |
_ASCH _B002321 _CPKY-PKY _D1624.00 _E0 _F049 _G015 _H0 _I0.00 _UC _W20040531 _XSyndicate Books _ZGeneral |
||
| 999 |
_c59831 _d59831 |
||