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008 140223b2001 xxu||||| |||| 00| 0 eng d
020 _a9788120318090
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082 _a658.812
_bGOS
100 _aGosney, John W.
245 _aCustomer Relationship Management Essentials
260 _aNew Delhi
_bPrentice-Hall of India Pvt. Ltd.
_c2001
300 _a234p
700 _aBoehm, Thomas P.
890 _aIndia
995 _AGOS
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_G23567
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_W20010622
_XBooks India
_ZGeneral
999 _c59873
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