| 000 | 00601nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 140223b2005 xxu||||| |||| 00| 0 eng d | ||
| 020 |
_a9788176495441 _c0.00 |
||
| 082 |
_a658.812 _bSCO |
||
| 100 | _aScott, Dru | ||
| 245 | _aCustomer Satisfaction: Practical Tools for Building Important Relationship | ||
| 250 | _a3rd ed | ||
| 260 |
_aNew Delhi _bViva Books Pvt. Ltd. _c2005 |
||
| 300 | _a118p | ||
| 600 | _aCustomer Service | ||
| 890 | _aIndia | ||
| 995 |
_ASCO _D99.00 _E0 _F049 _H0 _I0.00 _JFree with MCP00507 _UC _W20080503 _XGratis _ZGeneral |
||
| 999 |
_c59880 _d59880 |
||