| 000 | 00665nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 140223b1995 xxu||||| |||| 00| 0 eng d | ||
| 020 |
_a9780787901011 _c0.00 |
||
| 082 |
_a658.812 _bGUT |
||
| 100 | _aGutek, Barbara A. | ||
| 245 | _aThe Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions | ||
| 260 |
_aSan Francisco _bJossey-Bass Publishers _c1995 |
||
| 300 | _a304p | ||
| 600 | _aMarketing | ||
| 700 | _aKatz, Daniel | ||
| 890 | _aUSA | ||
| 995 |
_AGUT _B001012 _C001-002 _D1539.43 _E0 _F049 _GDN-IN-00985 _H0 _I0.00 _UC _W20020319 _XBook Plaza _ZGeneral |
||
| 999 |
_c60859 _d60859 |
||