000 00629nam a2200157Ia 4500
008 140223b2005 xxu||||| |||| 00| 0 eng d
020 _a9781904838036
_c0.00
082 _a658.812
_bGRA
100 _aGranered, Erik
245 _aGlobal Call Centers: Achieving Outstanding Customer Service across Cultures and Time Zones
260 _aLondon
_bNicholas Brealey Publishing
_c2005
300 _a206p
600 _aCustomer Service
890 _aUK
995 _AGRA
_B003247
_CA.S-A.S
_D995.00
_E0
_F049
_G87806
_H0
_I0.00
_L20050401
_UC
_W20050520
_XHimanshu Book Co.
_ZGeneral
999 _c64023
_d64023