| 000 | 00629nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 140223b2005 xxu||||| |||| 00| 0 eng d | ||
| 020 |
_a9781904838036 _c0.00 |
||
| 082 |
_a658.812 _bGRA |
||
| 100 | _aGranered, Erik | ||
| 245 | _aGlobal Call Centers: Achieving Outstanding Customer Service across Cultures and Time Zones | ||
| 260 |
_aLondon _bNicholas Brealey Publishing _c2005 |
||
| 300 | _a206p | ||
| 600 | _aCustomer Service | ||
| 890 | _aUK | ||
| 995 |
_AGRA _B003247 _CA.S-A.S _D995.00 _E0 _F049 _G87806 _H0 _I0.00 _L20050401 _UC _W20050520 _XHimanshu Book Co. _ZGeneral |
||
| 999 |
_c64023 _d64023 |
||