000 | 00564nam a2200145Ia 4500 | ||
---|---|---|---|
008 | 140223b2004 xxu||||| |||| 00| 0 eng d | ||
020 |
_a9780566085109 _c0.00 |
||
082 |
_a658.812 _bGOW |
||
100 | _aCalvert, Natalie | ||
245 | _aGower Handbook of Call and Contact Centre Management | ||
260 |
_aEngland _bGower Publishing Limited _c2004 |
||
300 | _a340p | ||
890 | _aUK | ||
995 |
_AGOW _B002883 _CA.S-A.S _D6712.50 _E0 _F049 _G86743 _H0 _I0.00 _L20050113 _UC _W20050120 _XHimanshu Book Co. _ZGeneral |
||
999 |
_c64413 _d64413 |