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| 082 |
_a658.812 _bGOW |
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| 100 | _aCalvert, Natalie | ||
| 245 | _aGower Handbook of Call and Contact Centre Management | ||
| 260 |
_aEngland _bGower Publishing Limited _c2004 |
||
| 300 | _a340p | ||
| 890 | _aUK | ||
| 995 |
_AGOW _B002883 _CA.S-A.S _D6712.50 _E0 _F049 _G86743 _H0 _I0.00 _L20050113 _UC _W20050120 _XHimanshu Book Co. _ZGeneral |
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| 999 |
_c64413 _d64413 |
||