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008 140223b2004 xxu||||| |||| 00| 0 eng d
020 _a9780566085109
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082 _a658.812
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100 _aCalvert, Natalie
245 _aGower Handbook of Call and Contact Centre Management
260 _aEngland
_bGower Publishing Limited
_c2004
300 _a340p
890 _aUK
995 _AGOW
_B002883
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_XHimanshu Book Co.
_ZGeneral
999 _c64413
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