| 000 | 00682nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 140223b1992 xxu||||| |||| 00| 0 eng d | ||
| 020 |
_a9780814477953 _c0.00 |
||
| 082 |
_a658.812 _bAND |
||
| 100 | _aAnderson, Kirstin | ||
| 245 | _aGreat Customer Service on the Telephone | ||
| 260 |
_aNew York _bAmerican Management Association _c1992 |
||
| 300 | _a99p | ||
| 440 | _aThe WorkSmart Series | ||
| 500 | _aTelephone Communication | ||
| 600 | _aCustomer Service | ||
| 600 | _aMarketing | ||
| 890 | _aUSA | ||
| 995 |
_AAND _D5.15 _E0 _F049 _G1286 _H0 _I0.00 _UC _W19980210 _XInternational Books & Periodicals Center _ZGeneral |
||
| 999 |
_c64442 _d64442 |
||