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_a658.812 _bHIL |
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| 100 | _aHill, Nigel | ||
| 245 | _aHandbook of Customer Satisfaction and Loyalty Measurement | ||
| 250 | _a2nd ed | ||
| 260 |
_aHampshire _bGower Publishing Ltd. _c2000 |
||
| 300 | _a290p | ||
| 700 | _aAlexander, Jim | ||
| 890 | _aUSA | ||
| 995 |
_AHIL _D4380.00 _E0 _F049 _G078157 _H0 _I0.00 _UC _W20011207 _XHimanshu Book Co. _ZGeneral |
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| 999 |
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