| 000 | 00637nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 140223b2007 xxu||||| |||| 00| 0 eng d | ||
| 020 |
_a9781403981974 _c0.00 |
||
| 082 |
_a658.8343 _bFOR |
||
| 100 | _aFornell, Claes | ||
| 245 | _aThe Satisfied Customer: Winners and Losers in the Battle for Buyer Preference | ||
| 260 |
_aNew York _bPalgrave Macmillan _c2007 |
||
| 300 | _a247p | ||
| 600 | _aCustomer Relationship Management | ||
| 890 | _aUSA | ||
| 995 |
_AFOR _B007373 _CNVV-NVV _D1118.96 _E0 _F049 _GIN211 _H0 _I0.00 _J1512.11 26% _L20080703 _UC _W20080716 _XKushal Books _ZGeneral |
||
| 999 |
_c75752 _d75752 |
||