000			00971nam a2200181Ia 4500
008			140223b2006 xxu||||| |||| 00| 0 eng d
020			_a9780230006607 _c0.00
082			_a658.812 _bTEB
100			_aTeboul, James
245			_aService is Front Stage: Positioning Services for Value Advantage
260			_aNew York _bPalgrave Macmillan _c2006
300			_a161p
500			_aToward a new definition of services Services : the front-stage experience The service triangle The service-intensity matrix Finding and keeping the fit Quality gaps The three movements of quality Balancing supply and demand From industrial to professional services Managing the change process.
600			_aCustomer services
600			_aTotal Quality Management
890			_aUK
995			_ATEB _B010802 _CMGT-MAR _D2181.17 _E0 _F049 _G109280 _H0 _I0.00 _J3029.40 28% AA - AA _L20121030 _UC _W20130212 _XHimanshu Book Co. _ZGeneral
999			_c76005 _d76005