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| 008 | 140223b1994 xxu||||| |||| 00| 0 eng d | ||
| 020 |
_a9780071133128 _c0.00 |
||
| 082 |
_a658.032 _bFIT |
||
| 100 | _aFitzsimmons, James A. | ||
| 245 | _aService Management for Competitive Advantage | ||
| 260 |
_aNew York _bMcGraw-Hill, Inc. _c1994 |
||
| 300 | _a462p | ||
| 700 | _aFitzsimmons, Mona J. | ||
| 890 | _aUSA | ||
| 995 |
_AFIT _D512.50 _E0 _F049 _G67794 _H0 _I0.00 _UC _W19980326 _XHimanshu Book Co. _ZGeneral |
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| 995 |
_AFIT _D512.50 _E0 _F049 _G591 _H0 _I0.00 _UC _W19980319 _XBook Plaza _ZGeneral |
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| 999 |
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