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| 008 | 140223b2007 xxu||||| |||| 00| 0 eng d | ||
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| 100 |
_aHoffman, K. Douglas _998270 |
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| 245 | _aServices Marketing: Concepts, Strategies and Cases | ||
| 250 | _a3rd ed | ||
| 260 |
_aBombay _bThomson Asia Pte. Ltd. _c2007 |
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| 300 | _a588p | ||
| 600 |
_aService Marketing _998271 |
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| 700 |
_aBateson, John E. G. _998272 |
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| 942 |
_2ddc _cLB _k658.805 _mHOF |
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_c76041 _d76041 |
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