| 000 | 00631nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 140223b1999 xxu||||| |||| 00| 0 eng d | ||
| 020 |
_a9780471643425 _c0.00 |
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| 082 |
_a658.812 _bBRO |
||
| 100 | _aBrown, Stanley A. | ||
| 245 | _aStrategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability | ||
| 260 |
_aToronto _bJohn Wiley & Sons Canada Ltd. _c1999 |
||
| 300 | _a305p | ||
| 600 | _aStrategic Management | ||
| 890 | _aCanada | ||
| 995 |
_ABRO _CS.B-S.B _D1569.25 _E0 _F049 _G4/2000 _H0 _I0.00 _UC _W20000530 _XSwami Book House _ZGeneral |
||
| 999 |
_c76914 _d76914 |
||