| 000 | 00726nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 140223b2004 xxu||||| |||| 00| 0 eng d | ||
| 020 |
_a9781574443561 _c0.00 |
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| 082 |
_a658.812 _bJOH |
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| 100 | _aJohnson, William C. | ||
| 245 | _aSuperior Customer Value in the New Economy: Concepts and Cases | ||
| 250 | _a2nd ed | ||
| 260 |
_aLondon _bCRC Press _c2004 |
||
| 300 | _a434p | ||
| 600 | _aConsumer Satisfaction | ||
| 600 | _aCustomer Service | ||
| 700 | _aWeinstein, Art | ||
| 890 | _aUK | ||
| 995 |
_AJOH _B009093 _CMGT-MAR _D2153.00 _E0 _F049 _G102410 _H0 _I0.00 _J2989.68 28% J-A-J-A _L20100209 _UC _W20100614 _XHimanshu Book Co.1 _ZGeneral |
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