000			02088nam a2200205Ia 4500
008			140223b2013 xxu||||| |||| 00| 0 eng d
020			_a9780749465780 _c0.00
082			_a658.4092 _bLIN
100			_aLines, Hilary
245			_aTouch Point Leadership: Creating Collaborative Energy Across Teams and Organizations
260			_aNew Delhi _bKogan Page India Pvt. Ltd. _c2013
300			_a210p
500			_aThe Touchpoint Leadership proposition The benefits of Touchpoint Leadership About this book 01.The case for Touchpoint Leadership The leadership challenge - and the paradoxes Seeing leadership through a new lens: the Touchpoint Leadership proposition The three domains of Touchpoint Leadership 02.Priming the touchpoint to become relational Being fully present at the touchpoint Personal growth through interaction at the touchpoint Developing a relational perspective Looking forward 03.Pivotal relationships - creating value within the organization Connecting and reinforcing difference Igniting connective energy at the touchpoint Holding the relational space 04.Transforming partnership through the touchpoint Introduction The professional partnership `brand in action' Building a coherent client relationship through connecting internal touchpoints Contents note continued: Footnote: Partnering for client service across the business Summary 05.Building and sustaining the collaborative enterprise Building connective leadership - vertically and horizontally Catalysing connective learning Trusting to act responsibly and freely Conclusion 06.Developing touchpoint mastery A framework for learning The Touchpoint Leadership developmental framework Summary.
600			_aInterpersonal Relations
600			_aLeadership
600			_aTeams in the workplace
700			_aScholes-Rhodes, Jacqui
890			_aIndia
995			_ALIN _B011763 _CMGT-O/H _D2335.12 _E0 _F049 _GAD/DCK/001 _H0 _I0.00 _J3265.91 28.50% KD - KD _L20140225 _UC _W20140313 _XAllied Publisher Subs. Agency _ZGeneral
999			_c78305 _d78305